Responsible Gaming
at kotk
Gaming at kotk is meant to be enjoyable, social, and entertaining — not a source of stress or financial hardship. We provide every player in Bangladesh with the tools, information, and support they need to stay in control. Gambling is strictly for adults aged 21 and above.
Our Commitment
Gaming Should Always Feel Like a Choice
At kotk, we believe that responsible gaming is not a footnote — it is a core part of how we operate. Our platform serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We know that the majority of our players enjoy gambling as a fun, recreational activity. But we also understand that for some people, gambling can develop into a problem.
That is why kotk has built a suite of responsible gaming tools directly into the platform — free to use, easy to activate, and available to every registered player at any time. We also train our support team to recognise the signs of problem gambling and respond with care and sensitivity. Our goal is simple: every player who uses kotk should feel safe, informed, and in control at all times.
Core Principles
How kotk Promotes Responsible Play
Six pillars that guide the way kotk approaches player safety and wellbeing across Bangladesh.
Strict Age Verification
Every new kotk account requires a date-of-birth declaration at registration. Players may be asked to provide a copy of their National Identity Card (NID) or passport to confirm they are 21 or older before withdrawals or high-value play is permitted. Underage accounts are closed immediately.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits on their kotk account at any time. Once a limit is set, it takes effect immediately for reductions and within 24 hours for increases — giving players a built-in buffer against impulsive decisions. Limits can be managed from the account settings panel.
Session Time Limits
kotk allows players to set maximum session durations. When your pre-set session time is reached, you receive a clear on-screen reminder. You can also enable a mandatory session break — a cooling-off period during which the platform will not allow you to log back in until the break period has elapsed.
Cool-Off Periods
If you need a short break from kotk, activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account remains open but you cannot place bets, access games, or make deposits. The cool-off activates immediately upon request and cannot be cancelled early.
Self-Exclusion
Self-exclusion is the most powerful tool kotk offers. Players who feel they need to stop gambling entirely can request self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. A self-excluded account is closed and cannot be reopened until the exclusion period has fully elapsed, and never in the case of permanent self-exclusion.
Dedicated Support Team
Our responsible gaming support team is available around the clock. Whether you want to discuss your gambling habits, activate a tool, or simply talk through your options, reach us at [email protected]. All responsible gaming enquiries are handled confidentially and with sensitivity by trained staff.
Using Our Tools
How to Activate Responsible Gaming Controls
All responsible gaming tools at kotk are free, available instantly, and accessible directly from your account. You do not need to contact support to set a deposit limit or activate a cool-off — these controls are self-service. For self-exclusion requests, contacting support ensures the process is handled carefully and thoroughly.
Log In to Your kotk Account
Access your account at kotk.io using your registered mobile number and password. All responsible gaming controls are located within the Account Settings section of your player dashboard.
Navigate to Responsible Gaming Settings
Inside Account Settings, locate the "Responsible Gaming" tab. This section contains all available tools: deposit limits, loss limits, session time limits, reality checks, cool-off, and self-exclusion options.
Select and Configure Your Chosen Tool
Choose the control that best fits your needs. For deposit limits, enter your preferred daily, weekly, or monthly amount in Bangladeshi Taka (৳). For cool-off, select your preferred duration. For self-exclusion, choose your exclusion period or select permanent exclusion.
Confirm and Receive Acknowledgement
After confirming your selection, kotk will send an acknowledgement to your registered mobile number. Keep this confirmation as a record. If you do not receive acknowledgement within 15 minutes, contact support at [email protected] immediately.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. The signs are not always obvious, and they can affect players of all backgrounds and income levels. Being honest with yourself — and with people you trust — is the first and most important step. Review the warning signs listed here and ask yourself honestly whether any of them apply to your recent behaviour.
If you recognise two or more of these patterns in yourself, we strongly encourage you to activate a cool-off period or self-exclusion on your kotk account right away, and to speak with a trusted friend, family member, or professional support service.
Spending more than you planned. You regularly deposit or wager more than the amount you decided on before starting a session, and find it difficult to stop at your original limit.
Gambling with money meant for other things. You have used money set aside for rent, food, utilities, or family expenses to fund gambling at kotk or elsewhere.
Chasing losses. After a losing session, you feel compelled to continue gambling in order to win back what you lost, often leading to even greater losses.
Gambling affecting relationships or work. Family members, friends, or colleagues have expressed concern about your gambling, or you have missed responsibilities due to time spent gambling.
Feeling restless or irritable when not gambling. You feel anxious, bored, or unsettled when you are not able to access the platform, or you think about gambling frequently during daily life.
Borrowing money to gamble. You have borrowed money from friends, family, or financial services — including mobile credit — specifically to fund gambling activity.
Concealing your gambling. You hide your gambling activity, the amount you spend, or the time you spend playing from people close to you.
Self-Exclusion
Requesting Self-Exclusion at kotk
Self-exclusion is a firm commitment. Once activated, it cannot be reversed until the exclusion period has fully elapsed. Here is how the process works.
Contact Support
Email [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and your chosen exclusion period: 6 months, 1 year, 2 years, or permanent.
Identity Confirmation
Our team will ask you to confirm your identity to ensure the exclusion is applied to the correct account. This step protects you and ensures the exclusion is processed accurately.
Immediate Account Closure
Once confirmed, your kotk account will be closed within 24 hours. Any pending withdrawals of funds already in your account will be processed to your registered bKash, Nagad, or Rocket wallet before closure.
Exclusion Period Begins
Your exclusion period begins on the date of account closure. Attempts to register a new account during an active exclusion period will be identified and rejected. At the end of the period, you must contact support to request reinstatement.
Self-Assessment
Is Your Gambling Still Under Control?
Use this quick self-assessment checklist to reflect on your recent gambling activity. Read each statement and consider honestly whether it has applied to you at any point in the past 30 days. This is not a clinical diagnostic tool — it is a starting point for honest reflection.
If you find yourself agreeing with three or more of these statements, we encourage you to take a break and contact the kotk responsible gaming team. There is no shame in asking for help — it is the smartest move you can make.
I have gambled for longer than I originally intended in a single session.
I have deposited more money after losing, hoping to recover my losses in the same session.
I have gambled using money that was budgeted for household expenses, bills, or savings.
I have felt anxious, irritable, or distracted when I was unable to access the kotk platform.
I have kept the extent of my gambling — including time spent or money deposited — a secret from family or friends.
I have neglected work, study, family time, or other responsibilities because of time spent gambling.
I have thought about gambling frequently during times when I am not playing — at work, during meals, or before sleeping.
Our 21+ Age Policy in Detail
kotk operates a strict minimum age policy. Only individuals who are 21 years of age or older are permitted to register an account, make deposits, place bets, or access any games on the kotk platform. This policy applies to all players in Bangladesh without exception.
Age is declared at the point of registration. kotk reserves the right to request documentary proof of age at any time, including before processing the first withdrawal. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or another government-issued photo ID that clearly shows date of birth.
If an account is found to have been registered by a person under the age of 21, the account will be suspended immediately without prior notice. All funds in the account will be held pending investigation. Where underage gambling is confirmed, funds will not be returned and the matter may be referred to relevant authorities.
Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms. If you believe a minor in your household has accessed the kotk platform, contact [email protected] immediately.
Getting Help Beyond kotk
kotk's own support team is always your first point of contact for responsible gaming concerns. However, we also recognise that some players benefit from independent, confidential support services. If you feel that gambling has become a serious problem in your life, speaking with an independent counsellor or support organisation can make a significant difference.
Problem gambling is a recognised condition that responds well to professional support. Seeking help is not a sign of weakness — it is a practical and courageous decision. Whether the concern involves financial stress, relationship difficulties, or mental health challenges related to gambling, professional support is available.
kotk will never discourage a player from seeking external help, and we will always cooperate with independent support organisations when asked to do so in connection with a specific player's welfare. Our responsible gaming team can provide guidance on finding appropriate support resources in Bangladesh.
Contact our responsible gaming team at any time: [email protected]. Subject line: "Responsible Gaming Help". All communications are handled with full confidentiality.
Play With Confidence
Enjoy kotk Responsibly
You now have everything you need to play safely at kotk. Set your limits, know the signs, use the tools — and enjoy Bangladesh's best online casino and cricket betting platform on your own terms.